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  • Leading Learning Solutions provider
  • Expertise in Web Based Product Training
  • Focus on Technology Vertical
  • Global clientele including Fortune 500 companies
  • ISO 9001 Certified

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Product training through real life scenarios

Scenario based learning (SBL) is a method of learning in which learners are presented with real life scenarios and problems as environments to achieve their objectives in. It makes the learners apply knowledge relevant to that scenario by making choices that demonstrates their ability to achieve a successful outcome. As compared to traditional e-learning, SBL requires the selection of responses to move through the lessons instead of supplying the learner with the answers to content questions.

Scenario based learning can be used with great effect to improve product training. Say you’re training your technical support team on troubleshooting your customers’ issues on a range of products. In this case, it’s not sufficient to provide them with technical information on fixing the products. They need to apply this information in a variety of different scenarios to successfully troubleshoot the issue. The problem needs to be analyzed based on the understanding of the customer and the information available. In such a case SBL can be an ideal approach for training.

Creating real life scenarios based on specific issues and customer profiles will help your learners rehearse and improve their skills in a real-life environment. The idea of SBL is to have learners commit mistakes in a risk-free environment so they don’t commit them on the job.

Here are some things to keep in mind when creating Scenario based learning content:
  1. Create realistic and relevant learning goals accommodating learner motivation.
  2. Provide authentic and realistic information to support the scenario to make sure the experience is as close to reality as possible.
  3. Make learners take decisions between equally plausible options based on what you’re trying to teach.
  4. Show the learners the consequences of getting it wrong.
  5. Provide appropriate and relevant feedback based on the learner’s mistake.

STAM has a decade's experience in helping global companies with their Web Based product training strategies and investments, please contact us for your product training requirements.
“You must learn by doing the thing; for though you think you know it, you have no certainty, until you try.”
– Sophocles
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